Privacy & Policy
1. Introduction
This Privacy Policy applies to Soogrim Home Solutions (“we,” “us,” “our”). We operate the website [soogrimhomesolutions.ca] (the “Site”) and provide handyman, home repair, appliance repair, furniture installation, and general home improvement services across the Greater Toronto Area (GTA), including Durham, Mississauga, Brampton, Scarborough, Richmond Hill, and Vaughan.
We’re committed to protecting your personal information. This policy explains what data we collect, why we collect it, how we use it, and your rights with respect to your data.
2. Information We Collect
We collect information you provide directly, such as:
Contact details: phone number when you call us at 416‑668‑7298 and email when you reach out via support@soogrimhomesolutions.ca.
Service details: type of service requested (e.g., home repair, appliance repair, furniture installation, general handyman tasks).
Communication content: inquiries, feedback, or quotes you submit via forms or email.
We may also collect technical details automatically when you visit the Site: IP address, browser type, referring pages, pages viewed, and time spent.
3. How We Use Your Information
We use your information to:
Provide, schedule, and improve our services.
Communicate with you about quotes, bookings, and support.
Monitor and enhance website functionality and user experience.
Comply with legal requirements.
4. Information Sharing and Disclosure
We do not sell or rent personal information. We may share information with:
Service providers who help operate the Site or deliver services (e.g., scheduling, billing).
Legal authorities, if required by law or to protect rights.
5. Data Retention
We retain your personal data for as long as needed to fulfill the purpose it was collected for, including legal obligations or legitimate business needs. When no longer needed, we securely delete or anonymize it.
6. Your Rights
Depending on your location, you may have the right to:
Access or correct your personal information.
Request deletion.
Request portability.
Object to or limit processing.
To exercise these rights, contact us at support@soogrimhomesolutions.ca.
7. Security
We implement appropriate technical and organizational measures to protect your data. However, no online platform is completely risk-free.
